With that one simple test you’ve ruled out multiple possible causes of the problem.īy the way, the delivery receipt when you are testing internal emails is important. For example, send them a test email from your own computer with a delivery receipt enabled, and make sure it is received in their Outlook as well as their mobile device. Basic Eliminationĭepending on the answers you get for the questions you ask you should go through a short process of elimination to rule out anything that the end user wasn’t able to confidently answer. But I usually find that enough information comes out of a short conversation to add much needed clarity to the situation. they’re unsure about the time the email was sent) then you’ll just need to broaden your search to account for different possibilities. If the person who reported the problem is available to speak to then they will usually be able to answer at least some of the questions above.
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